1. Product Shipping

Shipping Methods:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: Next business day (where available)
• Local Pickup: Available at our salon location

Shipping Costs:

• Orders over $50: Free standard shipping
• Orders under $50: $8.99 standard shipping
• Express shipping: $15.99
• Overnight shipping: $25.99
• Local pickup: Free

2. Processing Time

• Orders are processed within 1-2 business days
• Orders placed after 2:00 PM are processed the next business day
• Weekend and holiday orders are processed on the next business day
• You will receive a confirmation email with tracking information

3. Delivery Areas

Domestic Shipping:

• We ship to all 50 US states
• Shipping times may vary by location
• Remote areas may have extended delivery times
• Alaska and Hawaii: Additional 2-3 days

International Shipping:

• Currently available to Canada and Mexico
• International shipping costs vary by destination
• Customs duties and taxes are the responsibility of the recipient
• Delivery times: 7-14 business days

Gift Card Delivery:

• Digital gift cards: Email delivery worldwide
• Physical gift cards: Available in US and Canada
• International gift card delivery may have restrictions

4. Order Tracking

• Tracking numbers are provided via email
• Track your order through our website or carrier's website
• Real-time updates on delivery status
• Email notifications at key delivery milestones

5. Delivery Issues

Failed Deliveries:

• Carriers will attempt delivery 3 times
• After 3 attempts, packages are returned to sender
• We will contact you to arrange redelivery
• Additional shipping fees may apply for redelivery

Damaged Packages:

• Inspect packages upon delivery
• Report damage within 24 hours
• Take photos of damaged items and packaging
• We will arrange replacement or refund

6. Local Pickup

• Available at our salon location
• Orders ready for pickup within 2 hours
• Valid ID required for pickup
• Pickup hours: Monday-Friday 9:00 AM - 8:00 PM
• Saturday 9:00 AM - 6:00 PM

7. Gift Cards and Certificates

Digital Gift Cards:

• Digital gift cards are delivered via email within 2 hours
• Email delivery is free of charge
• Gift cards can be used for services and retail products
• Valid for one year from purchase date

Physical Gift Cards:

• Physical gift cards shipped via standard mail (5-7 business days)
• Express shipping available (2-3 business days)
• Shipping costs apply to physical gift cards
• Can be personalized with custom messages

8. Holiday Shipping

Holiday Schedule:

• Orders placed during holidays may have extended processing times
• Major holidays: No processing or shipping
• We will post holiday shipping schedules on our website
• Plan ahead for holiday gift orders

9. Returns and Exchanges

Return Shipping:

• Return shipping costs are the responsibility of the customer
• We provide return labels for defective items
• Returns must be initiated within 30 days
• Items must be unused and in original packaging

10. Contact Information

For shipping and delivery questions, please contact us:

• Phone: 9850411116
• Email: sachinvkale@gmail.com
• Address: Dwarkadheesh Residency, Row House Number 26, Kunal Icon Rd, opposite Saudagar Hotel, Pimple Saudagar, Pune, Maharashtra 411027
• Hours: Monday-Friday 9:00 AM - 8:00 PM

11. Policy Updates

This shipping and delivery policy may be updated from time to time. We will notify customers of any significant changes through our website and email communications.