1. Appointment Cancellation Policy

Advance Notice Required:

• We require a minimum of 24 hours' notice for appointment cancellations
• For group bookings or special events, 48 hours' notice is required
• Cancellations can be made by phone, email, or through our online booking system
• Late cancellations may result in a cancellation fee

Cancellation Fees:

• Less than 24 hours' notice: 50% of service price
• Less than 2 hours' notice or no-show: 100% of service price
• Repeated late cancellations may require prepayment for future appointments

2. Rescheduling Appointments

• Appointments can be rescheduled up to 24 hours before the scheduled time
• Rescheduling within 24 hours may incur a rescheduling fee
• We will work with you to find an alternative appointment time
• Rescheduling is subject to availability

3. Refund Policy for Services

Service Satisfaction:

• If you are not satisfied with a service, please notify us within 24 hours
• We will work to address your concerns and may offer a complimentary adjustment
• Refunds for completed services are evaluated on a case-by-case basis
• We do not offer refunds for services that have been completed to satisfaction

Health and Safety Refunds:

• Full refunds are provided if we cannot complete a service due to health concerns
• Refunds are given if we determine a service is not safe to perform
• Allergic reactions may qualify for a partial or full refund

4. Product Return and Refund Policy

Retail Products:

• Unopened products can be returned within 30 days of purchase
• Opened products can be returned within 14 days if unused
• Products must be in original packaging and condition
• Sale items are final sale and non-refundable

Gift Cards:

• Gift cards are non-refundable once purchased
• Gift cards cannot be exchanged for cash
• Lost or stolen gift cards cannot be replaced
• Gift cards are valid for one year from purchase date

Service Packages:

• Service packages are non-refundable once purchased
• Unused portions of packages may be transferred to another person
• Expired packages cannot be refunded or extended

5. Special Circumstances

Emergency Situations:

• We understand that emergencies can occur
• Medical emergencies may qualify for fee waivers
• Documentation may be required for emergency cancellations
• We will work with you on a case-by-case basis

Salon Closure:

• If we need to cancel due to unforeseen circumstances, no fees apply
• We will reschedule your appointment at no additional cost
• Full refunds are provided if rescheduling is not possible

6. Payment Processing

• Refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• Processing fees may apply to certain payment methods
• You will receive an email confirmation when refund is processed

7. Dispute Resolution

If you disagree with a cancellation fee or refund decision:

• Please contact our management team within 7 days
• We will review your case and respond within 3 business days
• Documentation may be requested to support your case
• Our goal is to resolve disputes fairly and promptly

8. Contact Information

For cancellation requests or refund inquiries, please contact us:

• Phone: 9850411116
• Email: sachinvkale@gmail.com
• Address: Dwarkadheesh Residency, Row House Number 26, Kunal Icon Rd, opposite Saudagar Hotel, Pimple Saudagar, Pune, Maharashtra 411027
• Hours: Monday-Friday 9:00 AM - 8:00 PM

9. Policy Updates

This cancellation and refund policy may be updated from time to time. We will notify clients of any significant changes through our website and email communications.